- What type of payment do you accept?
We accept the following methods of payment, Visa, Mastercard & American Express. We do not accept Visa Debit Cards at this time and orders are subject to review. Your purchase from Ergogenics will show on your Credit Card statement as Ergogenics Nutrition.
- What currency is Ergogenics sold in?
All products are sold in Canadian dollars.
- Tax Guidelines
In Canada: GST, PST and HST will be charged where applicable to orders shipped within Canada. In all other countries: there are no taxes.
- Am I charged immediately when I place my order?
At the time of placing your order, your credit card is charged immediately.
- Do you ship backorders?
If you placed an order on an item and didn’t receive it and there is a zero amount on your invoice next to that item, you weren’t charged for it. At this time we don’t send out backorders and you will need to reorder once the item becomes available again on our eStore (It will show as available on the product page).
- I’ve changed my mind; can I change or cancel my order?
Orders are processed and shipped as soon as possible so please contact us immediately after placing your order if you have changed your mind. If we can catch your order before it goes to our warehouse, we may be able to modify or cancel it. We also don’t keep a record of your credit card details so we will require these details if we’re able to modify or cancel your order.
- I have a promo code, how do I use it?
You can apply your promo code in your shopping cart where the box asks for your ‘Discount Code’. Enter it in the box and click apply.
- Can I use more than one promo code?
No. The code you were provided would be good for one-time use only and is not able to be used in conjunction with any other offers.
- I missed the latest Ergogenics eStore promotion by one day, is it still possible to use the Promo Code for a discount on my order?
Ergogenics online promotions are made available during specific dates communicated through our email newsletter and through notifications on our websites. After the promotion end date the Promo code expires and cannot be used. Get notifications on specials available by signing up for the Ergogenics Newsletter.